Delete Your SeketnaWay Account

You can initiate permanent deletion of your SeketnaWay account by emailing SeketnaWay Support. You do not need access to the app. To help us identify your account, provide only one account identifier: your registered email address or your registered phone number. Support may ask you to verify that the account belongs to you before the request is completed.

1. Open SeketnaWay and sign in to the account you want to delete.
2. Open the Account tab.
3. Select Delete account.
4. Review the consequences and confirm the destructive action.

This in-app flow verifies the current signed-in account and is the normal way to initiate deletion when you can access the app.

• Your SeketnaWay account access is removed and the app signs you out.
• Eligible profile details, avatar references and eligible avatar objects, push destinations, preferences, memberships, and transient state are removed or anonymized.
• A later sign-up does not restore the deleted profile or active entitlements based only on a matching email address or sign-in provider.

Deleting an account does not mean that every historical transaction is immediately erased. Records needed for payment, refund, Wallet ledger, booking, ticket, Route Package, security, audit, dispute, fraud prevention, or operational integrity may remain in anonymized or pseudonymous form without an active rider profile when legal, financial, security, or regulatory requirements require retention.

If the account has an unresolved payment, refund, Wallet balance, active trip, upcoming booking, or active Route Package, SeketnaWay may require that item to be resolved before deletion can complete. The app will keep the account active and explain that resolution is required rather than completing only part of the deletion.

Contact SeketnaWay Support if you need account-access help or have questions about deletion. Support may need to verify that the account belongs to you before assisting.