Swift Go Privacy Policy

This Privacy Policy applies when you use the Swift Go rider mobile application and related customer support services. The information processed depends on the features and payment methods you choose to use.

• Create, secure, and support your account and profile
• Find and display relevant routes, stops, and trips
• Create and manage bookings, tickets, cancellations, and route requests
• Process payments, Wallet entries, Route Packages, and refunds
• Provide trip status, tracking eligibility, and service notifications
• Prevent misuse, investigate service problems, and maintain operational records
• Respond to customer-support and account-deletion requests

Swift Go uses service providers to operate the application. Information is shared with them only as needed for the relevant service. These providers process information under their own terms and privacy policies:

• Supabase — account authentication, application data, storage, and server services
• Expo and related push infrastructure — application delivery, updates, and notifications
• Apple — Sign in with Apple and iOS platform services
• Google — Google Identity and Maps, Places, and Directions services
• Paymob — card-payment processing where Card is selected

Trip information may also be made available to an assigned captain or authorized transport operator when needed to operate your trip. Information may be disclosed when necessary to protect the service, resolve a dispute, or respond to a valid official request.

You can initiate account deletion in the Swift Go app from Account → Delete account. Eligible profile information, avatar references and eligible avatar objects, push destinations, preferences, memberships, and transient account state are removed or anonymized when deletion completes.

Some financial and operational records may need to remain in anonymized or pseudonymous form to preserve transaction, payment, refund, Wallet ledger, booking, ticket, Route Package, security, audit, dispute, and operational integrity. These retained records are not restored to a new account merely because the same email address or sign-in provider is used again.

An account with an unresolved payment, refund, Wallet balance, active trip, upcoming booking, or active Route Package may need that obligation resolved before deletion can complete. Learn more on the Delete Account page.

You can update available profile and preference settings in the app, manage foreground location and notification permission in your device settings, sign out, or request account deletion. For privacy or account-access questions, use the contact information below.

Swift Go uses access controls and transport security designed to protect account and service information. No online service can guarantee absolute security. Information is kept only while needed for the active service or for the financial, operational, security, audit, or dispute purposes described in this policy. No single retention period applies to every record type.

This policy may be updated as Swift Go features or service providers change. The current version and its update date will remain available on this page.

For privacy, account, or data questions, contact: